Shipping and Returns Policy

Returns

If you need to return an item, please contact us at sales@darbyandco.com.au to arrange. Do not return anything to us without prior approval. The customer will be notified via email upon receipt and inspection of the returned item(s) to advise once the return has been finalised and the outcome.

Please note, there are no exchanges or refunds on any sale items unless faulty. Teethers, headbands, beanies, or Snuggle Me Organic loungers are non-returnable unless faulty due to hygiene reasons.

Change of Mind

• Returns for change of mind or where the incorrect size was ordered must be requested within 14 days of purchase.
• A store credit will be offered for change of mind or where the incorrect size was ordered. No refunds will be provided in these situations. We do not offer exchanges, as additional shipping fees apply. If you want to exchange an item, a store credit will be issued, and you may place a new order for the replacement items using the store credit.
• Shipping costs to return the item to Darby & Co are at the customer's expense.

Incorrect Items Shipped

• Returns where the incorrect item or size was shipped to you must be made upon receipt of the incorrect item.
• A replacement will be offered on all incorrect products returned unworn and unused, with all tags and packaging still attached and intact. If a replacement is not available, a refund will be offered.
• Shipping costs to return the incorrect item to Darby & Co will be reimbursed upon receipt of an itemised invoice. Receipts must be emailed to sales@darbyandco.com.au for the reimbursement to be processed.

Faulty Items

• Requests for returns for faulty items may be made at any time after purchase; however, discretion will be used to establish how much time has passed since the item was received, how much wear it will reasonably have received, and whether the fault is considered major or minor.
• For minor faults, you will be offered either reimbursement of repair costs upon providing an itemised invoice from a repair center or a store credit of similar value if you choose not to have the item repaired. For major faults, where the item is fundamentally unusable and not easily repaired, a replacement will be offered or, if one is not available, a refund will be given equal to the value paid by the customer via the original payment method upon return of the item.
• The cost of return postage for faulty items will be reimbursed by Darby & Co upon receipt and inspection of the return. A copy of the shipping receipt should be emailed to sales@darbyandco.com.au for reimbursement to be processed.

If a faulty item is returned along with exchanges or change of mind returns, this does not apply.

Order Cancellations

If you wish to cancel an order once it has been placed, you may do so within 24 hours of placing the order, provided it hasn't shipped already.

Shipping

• We aim to ship all orders within 48 hours of the order being received.
• All orders are sent via Sendle. You will be notified via email once your order has shipped, and tracking details will be sent to you.

Note: We do not ship internationally.

For any questions or concerns regarding our Shipping and Returns Policy, please do not hesitate to contact us at sales@darbyandco.com.au or through our contact page.